AU Small Finance Bank Recruitment 2023

AU Small Finance Bank Recruitment 2023 | Quality Analyst | Graduate | July 2023 |

Company Name :- AU Small Finance Bank Limited

About Us: AU Small Finance Bank Limited is an Indian small finance bank, based in Jaipur. It was founded as vehicle finance company AU Financiers (India) Ltd in 1996 and converted to a small finance bank on 19 April 2017. AU Small Finance Bank serves low and middle income individuals and micro and small businesses that have limited or no access to formal banking and finance channels. The Bank offers loans, deposits and payment products and services.

Company Website :- www.aubank.in

Position :- Quality Analyst (For Inbound process)

Job Location :- Jaipur, Rajasthan

Salary :- Not Disclosed by Recruiter

Qualification :- Minimum Graduate and excellent written verbal communication skills.

Experience :- Candidate with relevant experience of BPO/ Call Centre/Call Process as a Quality Analyst and Process.

Preference :- Experienced from Banking Industry/ Inbound Process.

Job Description :-

  • Audits service incident data, emails, voice clips, etc. to identify areas of service delivery.
  • Conducts end to end RCA on all escalations and provides structured and timely RCA recommendations.
  • Performs quality assessment of email responses
  • Prepares and analyzes internal and external quality reports.
  • Uses Call Center tools to gather data and analyze trends or patterns.

Send Resume :-

  • Interested candidate can share their resumes to abhishek.mukherjee1@aubank.in and durgesh.gautam@aubank.in

For More Details :- Click Here 

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